Our phone line opening hours:
Monday 09:00 - 20:00 GMT
Tuesday 09:00 - 20:00 GMT
Wednesday 09:00 - 20:00 GMT
Thursday 09:00 - 20:00 GMT
Friday 09:00 - 20:00 GMT
Saturday 10:00 - 18:00 GMT
Sunday 10:00 - 18:00 GMT

The Diamond Store London

PayPal If you wish to pay with PayPal, select the PayPal option at checkout. You can choose from:<ul><li>Pay in Full &#x2013; pay the total amount at once.</li><li>PayPal Pay in 3 &#x2013; available for purchases under &#xA3;375, split into three payments.</li><li>PayPal Credit &#x2013; available for purchases over &#xA3;375, offering 0% instalment options where eligible.</li></ul>

PayPalIf you wish to pay with PayPal, select the PayPal option at checkout. You can choose from:. Pay in Full – pay the total amount at once. PayPal Pay in 3 – available for purchases under £375, split into three payments. PayPal Credit – available f

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Orders & Sales

Payments, Giftcards & Discounts

Contact Us

How Do I Contact You?

What Are Your Opening Times?

What Are Your Response Times?

PR, Media & News Contact Information

Are you open on Bank Holidays?

Contact & Support

How do I order a ring sizer?

How can I pay?

Novuna Personal Finance

Credit & Debit Cards

PayPal Pay in 3

PayPal Express

Apple/Google Pay

Clearpay

Splitit

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Shop Pay

Do you sell E-Giftcards?

Where Do I Find My VAT Breakdown?

How Can You Offer Such Big Savings?

Discount Vouchers & Coupons

What happens if the price changes after you buy an item?

How to redeem a giftcard?

How to redeem a discount code?

Personalised Gift Message Cards

Can my gift message be written in any language?

Packaging

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I haven't received my order confirmation

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Order Issues & Concerns

Order Amendment - Pre Shipping

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Order Updates & Amendments

Free Worldwide Delivery

Next Day Delivery

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Click & Collect With HubBox

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What time of day do you deliver? copy

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BFPO delivery

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DPD Secure Delivery

International Delivery Delays

I need my order sooner

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Is the jewellery insured during delivery?

Delivery & Shipping

Returns & Refund Policy

How do I cancel my order?

Cancelling an order - Pre dispatch

Cancelling an order - Post dispatch

I Want To Exchange an Item

I Want To Return an Item

Refund & Cancelling Order

Return, Refund & Exchange

How to care for your jewellery

5-Year Warranty

Jewellery Insurance

Engraving

The National Association of Jewellers

Jewellery Return and Disposal Policy

Can I Get An Item Repaired?

What happens if my chain breaks?

Can you alter the length of my bracelet?

Is it possible to add a safety-chain to my bracelet?

What happens if I lose an earring back (screw-back or push-back)?

My ring is missing a stone, what should I do?

My ring size needs changing. Can it be resized, or do I need to exchange it?

My jewellery is starting to look dull; do you offer rhodium or gold plating services?

What are the turnaround times for repairs and ring resizing?

Repair & Resize  Q & A

Aftercare & Maintenance

Certificates

Independent Certificate

Certificate of Authenticity

Independent SKD Certificate

Certificate of Valuation

Certifcates

Amethyst facts & tips

Garnet facts & tips

Blue Topaz facts & tips

Aquamarine facts & tips

Opal facts & tips

Peridot facts & tips

Ruby facts & tips

Pink Sapphire facts & tips

Tanzanite facts & tips

Blue Sapphire facts & tips

Pearl facts & tips

Emerald facts & tips

Gemstone Guide: Facts and Tips

What Diamond Qualities Do You Use?

Diamond facts & tips

How do we measure diamond quality? The 4 C's

Sustainable Lab Diamond Guide

Are Your Diamonds Conflict Free?

Diamond Weight & Diamond Sizes

White Lab Grown Diamonds facts & tips

Pink Lab Grown Diamonds facts & tips

Yellow Lab Grown Diamonds facts & tips

Blue Lab Grown Diamonds facts & tips

Diamond Guide: Facts and Tips

Diamonds & Gemstones

Finding the perfect ring size

Finding the perfect bracelet size

Chains

Product Specification

What is Hallmarking

Is Your Jewellery Nickel Free?

Sizing & General Product Information

Yellow Gold

Platinum

White Gold

Gold Vermeil

Sterling Silver

Rose Gold

Metals

Metals & General Product Information

Products, Materials & Certificates

Loyalty & Rewards

Sustainability & Other

PayPalUpdated 16 days ago