We offer FREE 30-day returns and 60-day exchanges across the UK and Northern Ireland.

If your ring is smaller than size I or larger than size R, don’t worry - these are custom sizes, but we’re still happy to offer a free exchange or resizing if it doesn’t fit.

Changed your mind? You may be able to cancel your order before dispatch.

Please note that cancellation is subject to the stage your jewellery is at in the production and shipping process. Once an order has progressed beyond a certain point, it may no longer be possible to cancel.

Contact us via Live Chat, email us at [email protected]. Please have your order number ready to hand.

For rings smaller than size I or larger than size R, there may be minor size variations (up to 10%) due to the crafting process. Let us know if you need any adjustments.

If your item arrives damaged or defective, we’ll repair, replace, or refund it at no cost once assessed by our head jeweller.

We offer a 5-year warranty covering manufacturing defects in materials or craftsmanship. All our jewellery is hallmarked in the UK, confirming its authenticity and quality.

Once your return is received and inspected, we’ll process your refund and email confirmation. Refunds usually appear on your statement within 3–5 working days, depending on your payment provider.

Yes, engraved rings can still be returned for a refund in accordance with our standard returns policy; however, a removal fee will be applied upon return. Please note that a refund can only be considered if the engraving was carried out by The Diamond Store, as any third-party work will void the warranty.

Please be aware that a stocking fee will apply to cover the removal process involved with the engraving, and this amount will either be deducted from your refund payment or requested upfront prior to cancellation of your finance agreement, if you have paid via Novuna Finance.

To contact us, please click the “Can We Help You?” button located in the lower right corner of any page on our website. Select “Live Chat – Existing Purchase Help” to speak with a live agent during our opening hours who can assist you with your inquiry.

Alternatively you can email; please email [email protected] with your order number in the subject line and your enquiry.