Our phone line opening hours:
Monday 09:00 - 20:00 GMT
Tuesday 09:00 - 20:00 GMT
Wednesday 09:00 - 20:00 GMT
Thursday 09:00 - 20:00 GMT
Friday 09:00 - 20:00 GMT
Saturday 10:00 - 18:00 GMT
Sunday 10:00 - 18:00 GMT

The Diamond Store London

<h1 id="isPasted">What are your response times?</h1>During our operating hours, we aim to respond to all emails within 48 hours and our live chat will display average wait time.&#xA0; 06/11/2025 - Chelsey

During our operating hours, we aim to respond to all emails within 48 hours and our live chat will display average wait time. 06/11/2025 - Chelsey

What Are Your Response Times?

Contact & Support

Contact Us

How Do I Contact You?

What Are Your Opening Times?

PR, Media & News Contact Information

Are you open on Bank Holidays?

How do I order a ring sizer?

How can I pay?

Novuna Personal Finance

Credit & Debit Cards

PayPal

PayPal Pay in 3

PayPal Express

Apple/Google Pay

Clearpay

Splitit

Volt

Shop Pay

Do you sell E-Giftcards?

Where Do I Find My VAT Breakdown?

How Can You Offer Such Big Savings?

Discount Vouchers & Coupons

What happens if the price changes after you buy an item?

How to redeem a giftcard?

How to redeem a discount code?

Payments, Giftcards & Discounts

Personalised Gift Message Cards

Can my gift message be written in any language?

Packaging

How Do I Know It's Safe To Order

I haven't received my order confirmation

I have forgotten my password

Where Is My Order Confirmation?

Order Issues & Concerns

Order Amendment - Pre Shipping

How Do I Check The Status Of My Order?

Order Updates & Amendments

Orders & Sales

Free Worldwide Delivery

Next Day Delivery

Same Day Delivery

Click & Collect With HubBox

What happens if I am not in when my order arrives?

What time of day do you deliver?

What time of day do you deliver? copy

How long does it take you to dispatch my order?

BFPO delivery

What happens if my package is lost or arrives damaged?

DPD Secure Delivery

International Delivery Delays

I need my order sooner

Can I collect my order

Is the jewellery insured during delivery?

Delivery & Shipping

Returns & Refund Policy

How do I cancel my order?

Cancelling an order - Pre dispatch

Cancelling an order - Post dispatch

I Want To Exchange an Item

I Want To Return an Item

Refund & Cancelling Order

Return, Refund & Exchange

How to care for your jewellery

5-Year Warranty

Jewellery Insurance

Engraving

The National Association of Jewellers

Jewellery Return and Disposal Policy

Can I Get An Item Repaired?

What happens if my chain breaks?

Can you alter the length of my bracelet?

Is it possible to add a safety-chain to my bracelet?

What happens if I lose an earring back (screw-back or push-back)?

My ring is missing a stone, what should I do?

My ring size needs changing. Can it be resized, or do I need to exchange it?

My jewellery is starting to look dull; do you offer rhodium or gold plating services?

What are the turnaround times for repairs and ring resizing?

Repair & Resize  Q & A

Aftercare & Maintenance

Certificates

Independent Certificate

Certificate of Authenticity

Independent SKD Certificate

Certificate of Valuation

Certifcates

Amethyst facts & tips

Garnet facts & tips

Blue Topaz facts & tips

Aquamarine facts & tips

Opal facts & tips

Peridot facts & tips

Ruby facts & tips

Pink Sapphire facts & tips

Tanzanite facts & tips

Blue Sapphire facts & tips

Pearl facts & tips

Emerald facts & tips

Gemstone Guide: Facts and Tips

What Diamond Qualities Do You Use?

Diamond facts & tips

How do we measure diamond quality? The 4 C's

Sustainable Lab Diamond Guide

Are Your Diamonds Conflict Free?

Diamond Weight & Diamond Sizes

White Lab Grown Diamonds facts & tips

Pink Lab Grown Diamonds facts & tips

Yellow Lab Grown Diamonds facts & tips

Blue Lab Grown Diamonds facts & tips

Diamond Guide: Facts and Tips

Diamonds & Gemstones

Finding the perfect ring size

Finding the perfect bracelet size

Chains

Product Specification

What is Hallmarking

Is Your Jewellery Nickel Free?

Sizing & General Product Information

Yellow Gold

Platinum

White Gold

Gold Vermeil

Sterling Silver

Rose Gold

Metals

Metals & General Product Information

Products, Materials & Certificates

Loyalty & Rewards

Sustainability & Other

What are your response times?

What Are Your Response Times?Updated 3 months ago

What are your response times?