Contact & Support
Contact Us
The fastest way for us to help you with an existing order is by email at [email protected]. To speed up your inquiry please include your order number in the subject line. We will respond to you as fast as possible within 48 hours. P
How Do I Contact You?
How Do I Contact You?. The best way to contact us is by sending us an email.Please don't forget to include your order number in the subject line. For all customer services queries, please email us at [email protected] all sales
What Are Your Opening Times?
You can purchase through our website 24 hours a day, 365 days a year – but our Stockroom staff work a standard business week. Please see below details of our Customer Service operating hours if you wish to speak to one of our helpful agents. Monday:.
What Are Your Response Times?
During our operating hours, we aim to respond to all emails within 48 hours and our live chat will display average wait time. 06/11/2025 - Chelsey
PR, Media & News Contact Information
For all PR and press enquiries or requests, please contact this email: [email protected]. You can also follow us on Facebook, Instagram, Pinterest, TikTok, Twitter and YouTube. Read our latest news & articles from our award-winning jewe
Are you open on Bank Holidays?
On all official UK Bank Holidays, please be aware that the operational capacity of our business is significantly adjusted. Our dedicated workshop will be closed, which means that no shipment dispatch, order packing, or any form of order processing wi