Cancelling an order - Pre dispatchUpdated 16 days ago

You can cancel your order at any time before it has been processed for dispatched. Once your order has been processed for shipping, we are unable to cancel it, as it will already be on its way to you.

If you would like to cancel your order, please click the “Can We Help You?” button located in the lower right corner of any page on our website. Select “Live Chat – Existing Purchase Help” to speak with a live agent during our opening hours.

Or alternatively email us at [email protected] with your order number in the subject line. Providing your order number helps us locate your order quickly and process your cancellation efficiently.

After your cancellation request is processed, your refund will be issued using the same payment method you used at checkout. Refunds are typically completed within 3–5 business days, depending on your bank or payment provider. Please note that some card providers or financial institutions may take longer to reflect the refund in your account.