Refund & Cancelling Order
How do I cancel my order?
Cancel order - Pre Shipping. You can cancel your order at any time before it has been processed for dispatched. Once your order has been processed for shipping, we are unable to cancel it, as it will already be on its way to you. If you would like to
Cancelling an order - Pre dispatch
You can cancel your order at any time before it has been processed for dispatched. Once your order has been processed for shipping, we are unable to cancel it, as it will already be on its way to you.If you would like to cancel your order, please cli
Cancelling an order - Post dispatch
Orders that have already shipped cannot be cancelled directly. If you wish to cancel a shipped order, you will need to return the item using our return link to request a refund. Please follow the returns link provided here: Returns | The Diamond Stor
I Want To Exchange an Item
We offer free exchanges within 60 days for UK and Northern Ireland orders. You can exchange to a different size for the same item purchased, or alternatively to a different product. If you have purchased a ring smaller than size I or larger than size
I Want To Return an Item
FREE UK & Northern Ireland 30-day returns & 60-day exchanges. Some exceptions may apply to rings. Please read our full returns information carefully below.