How do I cancel my order?Updated 16 days ago

Cancel order - Pre Shipping

You can cancel your order at any time before it has been processed for dispatched. Once your order has been processed for shipping, we are unable to cancel it, as it will already be on its way to you.

If you would like to cancel your order, please click the “Can We Help You?” button located in the lower right corner of any page on our website. Select “Live Chat – Existing Purchase Help” to speak with a live agent during our opening hours.

Or alternatively email us at [email protected] with your order number in the subject line. Providing your order number helps us locate your order quickly and process your cancellation efficiently.

After your cancellation request is processed, your refund will be issued using the same payment method you used at checkout. Refunds are typically completed within 3–5 business days, depending on your bank or payment provider. Please note that some card providers or financial institutions may take longer to reflect the refund in your account.

Cancel Order - Post Shipping

Orders that have already shipped cannot be cancelled directly. If you wish to cancel a shipped order, you will need to return the item using our return link to request a refund.

Please follow the returns link provided here: Returns | The Diamond Store.

Or alternatively email us at [email protected] with your order number in the subject line. Providing your order number and details helps us process your request quickly and accurately.

How long does a refund take? 

Refunds are issued using the original payment method and typically appear within 3–5 business days, depending on your bank or payment provider. Please note that some card providers or financial institutions may take longer to reflect the refund in your account.

Refund requests for shipped items cannot be processed until the return has been received by us.