My ring is missing a stone, what should I do?Updated 16 days ago
My ring is missing a stone, what should I do?
If your ring has incurred damage in any form, we would recommend getting in touch with our customer services who will be able to provide you with returns instructions so that our team of experts can assess the ring for you.
This needs to be done in order to see how we can best help resolve this matter for you. For peace of mind, we always recommend taking out insurance cover that covers any accidental damage, loss, or theft of your jewellery.
If your ring has incurred damage in any form, we would recommend getting in touch with our customer services who will be able to provide you with returns instructions so that our team of experts can assess the ring for you.
This needs to be done in order to see how we can best help resolve this matter for you. For peace of mind, we always recommend taking out insurance cover that covers any accidental damage, loss, or theft of your jewellery.
If you still have the stone, please let us know in advance and ensure it is packaged safely when returning your item.
To contact us, please click the “Can We Help You?” button located in the lower right corner of any page on our website. Select “Live Chat – Existing Purchase Help” to speak with a live agent during our opening hours who can assist you with your inquiry.
Alternatively you can email; please email [email protected] with your order number in the subject line and your enquiry.