Repair & Resize Q & A
Can I Get An Item Repaired?
We repair items sold by The Diamond Store only. Please read the below instructions carefully if you'd like to have an item repaired.
What happens if my chain breaks?
If your chain is detachable from your pendant, simply contact our customer service team and we will be happy to assist you with replacing the chain. Please note that when your pendant is initially purchased, the chain is provided as a complimentary i
Can you alter the length of my bracelet?
Can you alter the length of my bracelet?. To contact us, please click the “Can We Help You?” button located in the lower right corner of any page on our website. Select “Live Chat – Existing Purchase Help” to speak with a live agent during our openin
Is it possible to add a safety-chain to my bracelet?
Is it possible to add a safety-chain to my bracelet?We understand how special your jewellery piece is, and we're pleased to offer safety chains that can be added to most of our bracelet designs. A safety chain provides an added layer of security, giv
What happens if I lose an earring back (screw-back or push-back)?
What happens if I lose an earring back (screw-back or push-back)?. To contact us, please click the “Can We Help You?” button located in the lower right corner of any page on our website. Select “Live Chat – Existing Purchase Help” to speak with a liv
My ring is missing a stone, what should I do?
If you still have the stone, please let us know in advance and ensure it is packaged safely when returning your item. To contact us, please click the “Can We Help You?” button located in the lower right corner of any page on our website. Select “Live
My ring size needs changing. Can it be resized, or do I need to exchange it?
My ring size needs changing. Can it be resized, or do I need to exchange it?We understand that getting the perfect fit is important. If you find that your ring size isn’t quite right and your purchase is within the 60-day period, you can request a si
My jewellery is starting to look dull; do you offer rhodium or gold plating services?
My jewellery is starting to look dull; do you offer rhodium or gold plating services?. We’re pleased to offer polishing and rhodium plating services for most of our jewellery pieces, depending on the metal type. This service helps restore the shine a
What are the turnaround times for repairs and ring resizing?
What are the turnaround times for repairs and ring resizing?. To contact us, please click the “Can We Help You?” button located in the lower right corner of any page on our website. Select “Live Chat – Existing Purchase Help” to speak with a live age