My ring size needs changing. Can it be resized, or do I need to exchange it?Updated 6 days ago
My ring size needs changing. Can it be resized, or do I need to exchange it?
We understand that getting the perfect fit is important. If you find that your ring size isn’t quite right and your purchase is within the 60-day period, you can request a size exchange by following this link. We are pleased to offer one complimentary size change within this timeframe.While we typically facilitate size exchanges, we can also resize certain ring designs. If your ring is a sentimental piece and you'd prefer it to be resized, please reach out to our customer service team. Depending on the size adjustment, the design, and the ring's construction, we will advise on whether it can be accommodated.If you are wanting to return your ring for a size change and your purchase is outside of the 60-day window, please contact our customer service team. They will provide guidance on returns and resizing options, with fees varying based on the ring’s condition, design, and the work required.
To contact us, please click the “Can We Help You?” button located in the lower right corner of any page on our website. Select “Live Chat – Existing Purchase Help” to speak with a live agent during our opening hours who can assist you with your inquiry.
Alternatively you can email; please email [email protected] with your order number in the subject line and your enquiry.