How to care for your jewellery. Jewellery is one of our most cherished and personal accessories. Knowing how to care for it will help maintain its beautiful and sparkling for generations to come. With regular wear of our beautiful jewellery, it is en

How to care for your jewellery Jewellery is one of our most cherished and personal accessories. Knowing how to care for it will help maintain its beautiful and sparkling for generations to come. With regular wear of our beautiful jewellery, it is entirely natural for subtle signs of use, such as minor blemishes, discolouration, tarnishing, and the accumulation of residues from daily activities to develop over time.&#xA0;Proper maintenance and careful cleaning are essential to preserve the beauty, luster, and integrity of your treasured pieces.&#xA0;For at-home care, we recommend using professional-grade products whenever possible, as they are formulated to cleanse and restore without risking damage to delicate materials. It is especially important to avoid harsh cleaning agents or abrasive methods that could harm precious metals like gold, platinum, or gemstones such as diamonds.Utilising high-quality cleaning products not only helps maintain the brilliance of your jewellery but also prolongs its radiant sparkle.&#xA0; For your at-home routine, we suggest the following: Jewellery Wipes: These are an effortless way to polish and refresh gold and silver jewellery. They combine a gentle cleaning action with an anti-tarnish shield, helping your pieces retain their shine for longer. <a href="https://www.thediamondstore.co.uk/products/connoisseurs-jewellery-wipes?_pos=1&amp;_psq=wipes&amp;_ss=e&amp;_v=1.0">View now.</a><img src="https://attachments.gorgias.help/5k0Dw70qZNwxvoQA/hc/q0jJY2D40m2eBWMO/2025111110-397fbe02-a6ce-4f56-be89-d31055f50a15-d9262287-c29d-4f76-adc2-143c8c416c1c.png" style="width: 194px;" class="fr-fic fr-dib"> Micro-Fine Gel for Diamonds and Gems: Crafted for precision, this specialist cleaning gel contains micro-fine cleansers and polishing agents that restore brilliance to diamonds and gemstones. Available in user-friendly cosmetic-style pens, these gels are also ideal for polishing gold, platinum, and silver, as they contain polymers that minimise the appearance of surface scratches over time.<a href="https://www.thediamondstore.co.uk/products/connoisseurs-diamond-dazzle-stik-twist-brush-and-dazzle?_pos=1&amp;_psq=dazzle+s&amp;_ss=e&amp;_v=1.0">&#xA0;View now.</a><img src="https://attachments.gorgias.help/5k0Dw70qZNwxvoQA/hc/q0jJY2D40m2eBWMO/2025111110-b0244aee-dca3-4f96-95cd-e1fc249f7d4f-35f59d79-760b-46e1-9aa8-54634aaf4dde.png" style="width: 228px;" class="fr-fic fr-dib"> Alternatively, for a more thorough and professional clean, please contact our customer service team about returning your jewellery. We offer expert sonic cleaning and polishing services to remove stubborn marks and restore your pieces to their original splendor. The fee associated with the service, will be confirmed upon the receipt of your jewellery and the assessment.&#xA0;To contact us, please click the &#x201C;Can We Help You?&#x201D; button located in the lower right corner of any page on our website. Select &#x201C;Live Chat &#x2013; Existing Purchase Help&#x201D; to speak with a live agent during our opening hours who can assist you with your inquiry.Alternatively you can email; please email <a href="mailto:customerservice@thediamondstore.com">customerservice@thediamondstore.com</a>&#xA0;with your order number in the subject line and your enquiry.&#xA0;Caring for your jewellery with the right products and techniques ensures it remains a dazzling reflection of your personal style for years to come.<hr>To contact us, please click the &#x201C;Can We Help You?&#x201D; button located in the lower right corner of any page on our website. Select &#x201C;Live Chat &#x2013; Existing Purchase Help&#x201D; to speak with a live agent during our opening hours who can assist you with your inquiry.Alternatively you can email; please email&#xA0;<a href="mailto:customerservice@thediamondstore.com" rel="noreferrer noopener" target="_blank" title="mailto:customerservice@thediamondstore.com">customerservice@thediamondstore.com</a>&#xA0;with your order number in the subject line and your enquiry. <div data-js-accordion-content> </div>

How to care for your jewellery

5-Year Warranty. At The Diamond Store, we take great pride in the quality of our jewellery. Every piece is skilfully crafted to last for many years to come. That’s why we offer a 5-year warranty against manufacturing defects in materials or craftsman

5-Year Warranty At The Diamond Store, we take great pride in the quality of our jewellery. Every piece is skilfully crafted to last for many years to come. That&#x2019;s why we offer a 5-year warranty against manufacturing defects in materials or craftsmanship. What the Warranty Covers:If a manufacturing fault is identified in your jewellery, we will repair, remake, or replace the item at no cost to you within the first 5 years from the date of purchase. Please note that refunds are not available outside of the 30-day refund period. What&#x2019;s Not Covered:Our warranty does not cover accidental damage, wear and tear, loss, theft, or any work carried out by another jeweller. For example, damage from catching a ring on a door handle, losing an earring in a waste disposal unit, or vacuuming up a bracelet would not be covered. If a piece has been repaired, altered or resized elsewhere, the warranty becomes void. Returns &amp; Peace of Mind:We also offer a 30-day money-back guarantee (excludes custom-made items). <a href="https://www.thediamondstore.co.uk/policies/refund-policy/" style=" text-decoration: underline;">Click here to view our full Return &amp; Refund Policies.</a> Conflict-Free &amp; Fully CertifiedAll our natural mined diamonds are conflict-free, and every piece of gold, silver, and platinum jewellery is hallmarked in the UK to verify its purity and authenticity. If Something Goes WrongWhatever the issue - whether it&apos;s our fault or yours - we encourage you to send the item to us for assessment. If it&#x2019;s a manufacturing issue, we&#x2019;ll repair it free of charge. If the damage was accidental, we&#x2019;ll quote a fair repair cost with no obligation. Either way, we&#x2019;re here to help. Need Extra Protection?For accidental loss or damage, we recommend taking out jewellery insurance with worldwide cover. We partner with the experts at Assetsure. <a href="https://www.assetsure.com/secure/diamondstore/" target="_blank" style=" text-decoration: underline;">Find out more about jewellery insurance.</a><hr> To contact us, please click the &#x201C;Can We Help You?&#x201D; button located in the lower right corner of any page on our website. Select &#x201C;Live Chat &#x2013; Existing Purchase Help&#x201D; to speak with a live agent during our opening hours who can assist you with your inquiry.Alternatively you can email; please email <a href="mailto:customerservice@thediamondstore.com" rel="noreferrer noopener" target="_blank" title="mailto:customerservice@thediamondstore.com">customerservice@thediamondstore.com</a>&#xA0;with your order number in the subject line and your enquiry.&#xA0;

5-Year Warranty

Insurance. Jewellery is a treasured possession, and safeguarding it is essential to ensure peace of mind. While we do everything possible to craft durable and lasting pieces, life can sometimes present unforeseen circumstances, leading to accidental

Insurance Jewellery is a treasured possession, and safeguarding it is essential to ensure peace of mind.While we do everything possible to craft durable and lasting pieces, life can sometimes present unforeseen circumstances, leading to accidental damage or loss of a cherished item.&#xA0;To protect your valuable jewellery against such eventualities, we highly recommend considering insurance coverage. Planning ahead with the right protection allows you to enjoy your jewellery with confidence, knowing it is safeguarded.&#xA0;You can add insurance to any piece of jewellery at the time of purchase by simply adding it to your basket, ensuring automatic coverage for your beautiful item, at a small fee.&#xA0;If you have already purchased from us and did not add insurance at the time, we still encourage you to consider protecting your piece, we invite you to explore our trusted partner,<a href="https://www.assetsure.com/secure/diamondstore/">&#xA0;Assetsure.</a>They offer tailored insurance solutions for jewellery, and you can obtain a quote today to ensure your precious pieces are properly protected.<section dir="auto" data-turn-id="request-WEB:0d040f1f-bee0-4221-ae3a-983fce66bde9-39" data-testid="conversation-turn-78" data-scroll-anchor="true" data-turn="assistant" id="isPasted"><div data-message-author-role="assistant" data-message-id="693199c4-6487-40cd-b069-11cf10c2036e" dir="auto" data-message-model-slug="gpt-5-3" data-turn-start-message="true" tabindex="0">If you have an existing policy such as home insurance, please always check your cover, as jewellery may not always be included under standard home contents insurance. <hr>To contact us, please click the &#x201C;Can We Help You?&#x201D; button located in the lower right corner of any page on our website. Select &#x201C;Live Chat &#x2013; Existing Purchase Help&#x201D; to speak with a live agent during our opening hours who can assist you with your inquiry.Alternatively you can email; please email&#xA0;<a href="mailto:customerservice@thediamondstore.com" rel="noreferrer noopener" target="_blank" title="mailto:customerservice@thediamondstore.com">customerservice@thediamondstore.com</a>&#xA0;with your order number in the subject line and your enquiry. </div></section>

Jewellery Insurance

We are pleased to offer laser engraving on selected rings in platinum, and 18K yellow or white gold. Any rings that can be engraved will have a small box next to them with the message 'Add Engraving Message.' We always include the estimated timescale

<h1 id="isPasted" style="text-align: center;">&#xA0; &#xA0;Do you engrave jewellery?</h1> We are pleased to offer laser engraving on selected rings in platinum, and 18K yellow or white gold. <h3 id="isPasted" style="text-align: center;">HOW DO I KNOW IF A RING CAN BE ENGRAVED?</h3><div data-projected="true" id="isPasted">Any rings that can be engraved will have a small box next to them with the message &apos;Add Engraving Message.&apos; We always include the estimated timescale for this service, along with the applicable fee for the engraving.</div> <img src="https://attachments.gorgias.help/5k0Dw70qZNwxvoQA/hc/q0jJY2D40m2eBWMO/2025111116-3c00039c-07ea-4b4e-ac83-7d74964cc17f-screenshot%202025-11-11%20at%2016.02.09.png" style="width: 497px;" class="fr-fic fr-dib"> Next, click the tick to select the option to add engraving, and enter your personalised message.Please be aware that the inscription is limited to 12 characters, including spaces. We are unable to accommodate emojis, symbols or characters outside the standard English alphabet. Please note, the use of full stops is permitted.&#xA0;After entering your message, click &apos;Add to Basket&apos; to proceed.*Please note, we reserve the right to decline or cancel any engraving request that contains inappropriate, offensive, or aggressive language. In such cases, your engraving fee will be fully refunded. <img src="https://attachments.gorgias.help/5k0Dw70qZNwxvoQA/hc/q0jJY2D40m2eBWMO/2025111116-7689b818-9da1-40e5-b70e-506cd15a6689-screenshot%202025-11-11%20at%2016.03.34.png" style="width: 539px;" class="fr-fic fr-dib"> <h3 id="isPasted" style="text-align: center;">CAN I RETURN MY RING AFTER IT HAS BEEN ENGRAVED?</h3>Yes, engraved rings can still be returned for a refund in accordance with our standard returns policy, however a removal fee will be applied upon return.Please be aware that a stocking fee will apply to cover the removal process involved with the engraving, and this amount will either be deducted from your refund payment or requested upfront prior to cancellation of your finance agreement, if you have paid via Novuna Finance. <h4 id="isPasted" style="text-align: center;">HOW IS THE ENGRAVING DONE?</h4> At The Diamond Store, our engraving is done by laser. Laser engraving creates tidy surface marks without breaking the metal. It doesn&#x2019;t put pressure on the jewellery item, so there&#x2019;s no risk of it bending or breaking during the engraving process. Precise and detailed, laser engraving lasts longer than traditional engraving. It is also environmentally friendly, free of chemical residues. <img src="https://attachments.gorgias.help/5k0Dw70qZNwxvoQA/hc/q0jJY2D40m2eBWMO/2025111116-5edd798d-977b-4909-bd23-e0541939bb97-10-best-engagement-ring-engraving-tips-and-ideas.webp" style="width: 371px;" class="fr-fic fr-dib"><h3 style="text-align: center;" id> </h3><h3 style="text-align: center;" id="-1"> </h3><h3 id="isPasted" style="text-align: center;">&#xA0;DO YOU HAVE MORE QUESTIONS ABOUT OUR ENGRAVING?</h3>To contact us, please click the &#x201C;Can We Help You?&#x201D; button located in the lower right corner of any page on our website. Select &#x201C;Live Chat &#x2013; Existing Purchase Help&#x201D; to speak with a live agent during our opening hours who can assist you with your inquiry.Alternatively you can email; please email&#xA0;<a href="mailto:customerservice@thediamondstore.com" rel="noreferrer noopener" target="_blank" title="mailto:customerservice@thediamondstore.com">customerservice@thediamondstore.com</a>&#xA0;with your order number in the subject line and your enquiry.

Engraving

The Diamond Store is a member of The National Association of Jewellers (The NAJ) and abides by its Code of Conduct. The NAJ was formed on 15th June 2015 as a result of the merger between The British Jeweller’s Association (The BJA)*, of which TheDiam

<h1 id="isPasted" style="text-align: center;">The National Association of Jewellers&#xA0;</h1> The Diamond Store is a member of The National Association of Jewellers (The NAJ) and abides by its Code of Conduct.The NAJ was formed on 15th June 2015 as a result of the merger between The British Jeweller&#x2019;s Association (The BJA)*, of which TheDiamondStore.co.uk was a full member, and The National Association of Goldsmiths.The NAJ inspires consumer confidence to purchase from its members, who follow a Code of Conduct that sets the highest standards of professionalism, honesty and ethical business practices.The newly created NAJ is now the largest trade association member within The British Allied Trades Federation (BATF).The NAJ&#x2019;s Coat of Arms is a mark of quality that TheDiamondStore.co.uk displays proudly to build enduring trust with our customers.What was the BJA?On 15th June 2015 The British Jeweller&#x2019;s Association (The BJA) merged with the National Association of Jewellers (The NAJ) as explained above. We were always full members of The British Jewellers&#x2019; Association (The BJA), and after it merged with The National Association of Jewellers (The NAJ) in June 2015 we continued our full membership there.<hr>To contact us, please click the &#x201C;Can We Help You?&#x201D; button located in the lower right corner of any page on our website. Select &#x201C;Live Chat &#x2013; Existing Purchase Help&#x201D; to speak with a live agent during our opening hours who can assist you with your inquiry.Alternatively you can email; please email&#xA0;<a href="mailto:customerservice@thediamondstore.com" rel="noreferrer noopener" target="_blank" title="mailto:customerservice@thediamondstore.com">customerservice@thediamondstore.com</a>&#xA0;with your order number in the subject line and your enquiry.

The National Association of Jewellers

To contact us, please click the “Can We Help You?” button located in the lower right corner of any page on our website. Select “Live Chat – Existing Purchase Help” to speak with a live agent during our opening hours who can assist you with your inqui

<div style="border: 0px; font-style: normal; font-weight: 400; font-size: 16px; line-height: inherit; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; margin: 1em 0px; padding: 0px; vertical-align: baseline; color: rgb(0, 0, 0); text-align: center; text-indent: 0px; background-color: rgb(255, 255, 255);" id="isPasted">Jewellery Return and Disposal Policy</div><div style="border: 0px;font-style: normal;font-weight: 400;font-size:16px;line-height: inherit;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;margin: 1em 0px;padding: 0px;vertical-align: baseline;color: rgb(0, 0, 0);text-align: start;text-indent: 0px;background-color: rgb(255, 255, 255);">At The Diamond Store, when customers return their jewellery for repair, resizing, or any other services, we will assess the item and provide an outcome or options for proceeding.</div><div style="border: 0px;font-style: normal;font-weight: 400;font-size:16px;line-height: inherit;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;margin: 1em 0px;padding: 0px;vertical-align: baseline;color: rgb(0, 0, 0);text-align: start;text-indent: 0px;background-color: rgb(255, 255, 255);">During the 2-year period following receipt of your jewellery, if we do not hear from you regarding your preferred course of action, we will make reasonable efforts to contact you through multiple steps:</div><ol start="1" style="color: rgb(36, 36, 36);font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, &quot;system-ui&quot;, Roboto, &quot;Helvetica Neue&quot;, sans-serif;font-size: 15px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;background-color: rgb(255, 255, 255);"><li style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 15px; color: rgb(0, 0, 0);">Initial Communication: We will send you a written assessment to your email address, and options to proceed.</li><li style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 15px; color: rgb(0, 0, 0);">Follow-up Contact: If we do not receive a response, we will follow up with a phone call, email, and correspondence sent to your home address.</li><li style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 15px; color: rgb(0, 0, 0);">Final Reminder: Should there still be no response, we will send a further, final notice to your home address. After this mailing, you will have 14 calendar days to respond.</li></ol><div style="border: 0px;font-style: normal;font-weight: 400;font-size:16px;line-height: inherit;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;margin: 1em 0px;padding: 0px;vertical-align: baseline;color: rgb(0, 0, 0);text-align: start;text-indent: 0px;background-color: rgb(255, 255, 255);">Please know that all three contact attempts will be made within the 2-year period.</div><div style="border: 0px;font-style: normal;font-weight: 400;font-size:16px;line-height: inherit;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;margin: 1em 0px;padding: 0px;vertical-align: baseline;color: rgb(0, 0, 0);text-align: start;text-indent: 0px;background-color: rgb(255, 255, 255);">Important: If we do not receive any response from you within 14 calendar days of the final notice, we reserve the right to dispose of or destroy the jewellery.</div><div style="border: 0px;font-style: normal;font-weight: 400;font-size:16px;line-height: inherit;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;margin: 1em 0px;padding: 0px;vertical-align: baseline;color: rgb(0, 0, 0);text-align: start;text-indent: 0px;background-color: rgb(255, 255, 255);">We understand that circumstances can change and life events may impact your ability to respond. If you wish to put any repair or resizing work on hold, please kindly contact us to confirm.</div><div style="border: 0px;font-style: normal;font-weight: 400;font-size:16px;line-height: inherit;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;margin: 1em 0px;padding: 0px;vertical-align: baseline;color: rgb(0, 0, 0);text-align: start;text-indent: 0px;background-color: rgb(255, 255, 255);">Note: We are unable to retain jewellery beyond the 2-year period. After this time, unclaimed items will be disposed of without further notice.</div><hr>To contact us, please click the &#x201C;Can We Help You?&#x201D; button located in the lower right corner of any page on our website. Select &#x201C;Live Chat &#x2013; Existing Purchase Help&#x201D; to speak with a live agent during our opening hours who can assist you with your inquiry.Alternatively you can email; please email&#xA0;<a href="mailto:customerservice@thediamondstore.com" rel="noreferrer noopener" target="_blank" title="mailto:customerservice@thediamondstore.com">customerservice@thediamondstore.com</a>&#xA0;with your order number in the subject line and your enquiry.

Jewellery Return and Disposal Policy

Repair & Resize  Q & A

Our phone line opening hours:
Monday 09:00 - 20:00 GMT
Tuesday 09:00 - 20:00 GMT
Wednesday 09:00 - 20:00 GMT
Thursday 09:00 - 20:00 GMT
Friday 09:00 - 20:00 GMT
Saturday 10:00 - 18:00 GMT
Sunday 10:00 - 18:00 GMT

The Diamond Store London

Discover peace of mind with our dedicated Repairs service. Whether you need to restore the sparkle of a cherished piece or address a specific issue, our skilled artisans are here to bring your jewellery back to life.