What happens if I lose an earring back (screw-back or push-back)?Updated 16 days ago
What happens if I lose an earring back (screw-back or push-back)?
Jewellery is delicate, and we understand that sometimes small components like screwbacks or pushbacks can become lost. If you find yourself in this situation, please don't hesitate to contact our customer service team for assistance.
Depending on the design of your earrings, we may kindly ask you to return the earrings for an assessment. This allows us to ensure a perfect match for your replacement back. While your earrings are with us, we will also take the opportunity to professionally polish and clean them, helping them look as stunning as ever.
The cost for this service will vary based on the design, metal, and type of pushback or screwback, and will be confirmed upon receipt.
Depending on the design of your earrings, we may kindly ask you to return the earrings for an assessment. This allows us to ensure a perfect match for your replacement back. While your earrings are with us, we will also take the opportunity to professionally polish and clean them, helping them look as stunning as ever.
The cost for this service will vary based on the design, metal, and type of pushback or screwback, and will be confirmed upon receipt.
To contact us, please click the “Can We Help You?” button located in the lower right corner of any page on our website. Select “Live Chat – Existing Purchase Help” to speak with a live agent during our opening hours who can assist you with your inquiry.
Alternatively you can email; please email [email protected] with your order number in the subject line and your enquiry.