What are the turnaround times for repairs and ring resizing?Updated 16 days ago
What are the turnaround times for repairs and ring resizing?
Our team of experts works diligently to assess your item as quickly as possible. We kindly ask for a processing period of up to 14 days, during which time we will carefully evaluate your ring, review your request, and determine the best way to proceed. All returns are processed in the order they are received. Once we have an update regarding your beautiful piece; whether it’s for a resize or a repair, our dedicated team will be in touch to keep you informed throughout the process.
To contact us, please click the “Can We Help You?” button located in the lower right corner of any page on our website. Select “Live Chat – Existing Purchase Help” to speak with a live agent during our opening hours who can assist you with your inquiry.
Alternatively you can email; please email [email protected] with your order number in the subject line and your enquiry.