Delivery & Shipping
We offer FREE delivery by DPD on all UK & Northern Ireland orders.
Free Worldwide Delivery
We offer FREE worldwide delivery by DPD or DHL on all our products. See below for specific delivery information.
Next Day Delivery
DPD Next Day for all UK & Northern Ireland orders. Same day courier London only (select postcodes).
Same Day Delivery
DPD Next Day for all UK & Northern Ireland orders. Same day courier London only (select postcodes).
Click & Collect With HubBox
CLICK & COLLECT WITH HUBBOX. Convenient. Secure. Flexible. We’ve partnered with HubBox to offer Click & Collect through DPD Pickup. Choose to collect your order from over 6,000 trusted locations across the UK, including Sainsbury’s, Argos, Post Offic
What happens if I am not in when my order arrives?
We take extra care to ensure your jewellery reaches you safely. If you are not at home during delivery, different procedures apply depending on your courier.For DPD Deliveries (UK Mainland) -More information on DPD is available here. To protect hig
What time of day do you deliver?
We use DPD for all UK & Northern Ireland deliveries, guaranteeing dispatch within 24 hours if the item is applicable for next day delivery. Once your item is dispatched, you will receive an email with a tracking number. Clicking the link in the email
What time of day do you deliver? copy
We use DPD for all UK & Northern Ireland deliveries, guaranteeing dispatch within 24 hours if the item is applicable for next day delivery. Once your item is dispatched, you will receive an email with a tracking number. Clicking the link in the email
How long does it take you to dispatch my order?
How long does it take to dispatch my order? - We aim to dispatch all jewellery within 24 hours of receiving your order, Monday to Thursday for orders placed before 2pm, and for order placed on Friday before 11am; if appliable for next day delivery. O
BFPO delivery
Do you deliver to BFPO and UK Armed Forces addresses? Yes, we deliver to all BFPO and Armed Forces addresses via Royal Mail. If you wish to order please speak with our Sales team to have the delivery arranged for you. To contact sales, please click t
What happens if my package is lost or arrives damaged?
What Happens If My Package Is Lost or Arrives Damaged?. Lost packages - At The Diamond Store, we take every step to ensure your order reaches you safely and in perfect condition. If your package is lost in transit, contact our customer service team a
DPD Secure Delivery
Why DPD Sends You a Security PIN -DPD sends a security PIN for deliveries that require extra verification, such as high-value or sensitive items. The PIN confirms the parcel is handed to the correct person at the correct address. When the driver arri
International Delivery Delays
DHL Delivery Delays for International Orders. Why is my DHL order delayed? - Delays can happen due to weather, customs checks, local logistics issues, or other unexpected disruptions. High shipment volumes can also cause processing backlogs. How can
I need my order sooner
If you have been advised your order needs handcrafted and the timeline does not suit your deadline our friendly Sales team can find you an alternative product. Please click the “Can We Help You?” button located in the lower right corner of any page o
Can I collect my order
Can I collect my order? - We do not currently have a retail premises so we’ve partnered with HubBox to offer Click & Collect through DPD Pickup. Choose to collect your order from over 6,000 trusted locations across the UK, including Sainsbury’s, Argo
Is the jewellery insured during delivery?
Is the jewellery insured during delivery? - All parcels are insured from dispatch until delivery. Once the parcel is signed for, responsibility passes to you, and insurance by us ends.